Privacy & Cookies Policy

Part 1: Privacy Notice

Privacy Statement FAQ:

Who will use my data? SAFE Services
What for? We will store and process your data in order to allow us to maintain your account, send system updates, send offer details, process and store your transaction details, and provide customer support to you.
What will happen? We will use your information to send you systems information and updates, offers and other SAFE Services updates that we think you will be interested in.
What data will be stored? We will store your registration details, usage info, transactions details, and any preference information we collect as part of you visiting our website.
What data will be shared? We will only share your information with any regulator or legal body that requests it.
How long? Your data will be stored for 3 Years after termination of Contract, after which time your account will be deleted.  You can request account deletion at anytime.
Who can access my data? We will never sell, share or otherwise distribute your data to any other third party.
How is my data kept secure? We will store your data on secure UK based servers which will be processed in the UK.  We use industry standard security protocols/technology to secure data.

Privacy Statement

Version: 1.0

Date: 25th May 2018

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.  We will never sell, share or use your personal information other than as described here.

About This Privacy Policy

This policy sets out how we will use and share the information that you give us.  This policy describes your relationship with SAFE Services.

Who We Are And How To Contact Us

SAFE Services is a trading name of SAFE Services that is registered in England and is registered with the Information Commissioner’s Office under the Data Protection Act 1998. The data controller is: Mark Lyle.  You can get in touch with us in any of the following ways:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: 01896752020
  • Website: www.safe-services.co.uk
  • Post:  Unit 6, Murray-Cleaver Business Centre

How to change your preferences

You can visit the SAFE Services website (www.safe-services.co.uk) to contact us to change your preferences at anytime.

How we operate

We operate in line with EU GDPR (May 2018) data protection guidelines.  We are committed to maintaining your personal rights and allow all users to change or withdraw their opt-in options at anytime.  We will also advise you on how to complain to the relevant authorities, namely the Information Commissioner’s Office.

Who this privacy policy applies to

SAFE Services is a Security Installation Company.  This policy relates to users of SAFE Services.  Processing of your data is required in order to offer you these services.  This policy applies to individuals who have registered with SAFE Services as either a customer, user, administrator or in any other capacity.

What this policy applies to

This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. This includes (as a customer):

  • Information you provide during the registration process
  • Information you provide when you create campaigns
  • Information you provide in the form or number data, messages or meta-data
  • Information we collect about how you use the website
  • Information relating to purchases and other transactions
  • Information given and stored as part of our ongoing relationship

Scope of Consent

By submitting your personal data on this site, you are affirming your explicit consent for such information to be used in accordance with this privacy policy.  You will be able to withdraw that consent at any time by the methods described.

Opting out at a later date

Once you have given your consent, you can amend or withdraw your consent at anytime.  You can also choose to object to processing at anytime.  We respect all user rights as defined in GDPR.  If you have any comments or wish to complain please visit SAFE Services or contact us anytime.

How we store and process your data

Your account data will be collected stored and processed in the UK only.  Your data will be stored for [data storage period] after your last recorded login attempt.  In order to provide updates and offers that may be of interest to you we use recognised third parties to take payment, manage our company accounts and provide banking services.  We will store transactions, payment and order data for up to 7 years or for as long as required by UK financial and company regulations.  These third parties may operate outside the EU.

Our obligations

We are a data controller.  In relation to the information that you provide to us, we are legally responsible for how that information is handled. We will comply with the Data Protection Act 1998 and the GDPR (2018) in the way we use and share your personal data.  Among other things, this means that we will only use your personal data:

  • Fairly and lawfully
  • As set out in the legislation and this policy
  • To the extent necessary for these purposes

We will process your personal data ourselves as the data processor.  We will take reasonable precautions to safeguard the personal information that you supply.

SAFE Services may from time to time use your information for marketing, account management or relationship management purposes.  The main purpose of this is to provide you with information about goods and services which we think may be of interest to you and/or to maintain any existing relationship we may have with you.

Third Parties

Your data is not shared with any third parties other than as described here.

Security

We will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours.  If you have any queries or concerns about your data usage please contact us.

Legitimate Interests

Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you).

Contacting us, exercising your information rights and Complaints

If you any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact: The Data Protection Officer at SAFE Services.  We will process SARs within 20 days, SAR responses are usually free but we reserve the right to charge for excessive or unfounded requests. We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities.